Digital and Social Media Marketing Tools

Paldesk: Powerful live chat & helpdesk software | DMC


Omnichannel communication platform

Digital Marketing

Paldesk is a powerful live chat & helpdesk software that helps businesses efficiently offer superior customer service to visitors from all their available public channels.

Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from email, mobile apps, and social networks so they can be answered from one convenient dashboard – or even from Slack!

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk is great for entrepreneurs and startups that are managing their first live chat channel and scales easily to businesses with multiple chat operators in distinct teams or divisions.

Benefits of Using Paldesk:

  • Talk to visitors and customers in one place, regardless of how they connect with you.
  • Capture more leads with personalized online support and increase your follow up potential.
  • Talk to visitors from one dashboard and through multiple channels, boost your business sales.
  • Attend to customer needs in real-time and improve your overall customer service efforts.
  • Communicate without limits, no matter how you connect with others.
  • Let all messages fall into one place – your Paldesk dashboard.
  • Speed up your chat experience and improve workflow.
  • Track, study and report the performance of your chats and agents in real-time.
  • Optimize the time and efficiency of your customer support agents.

The Top Features of Paldesk:

  • Widget Customization
  • Mobile Application
  • Mobile SDK
  • Analytics
  • Ticketing
  • Predefined Answers
  • Working Hours
  • Manual Chat Transfer

Paldesk Pricing:

  • Free
  • Early Stage: $14 / Per agent / Per month
  • Rising Star: $22 / Per agent / Per month

NOTE: All prices are subject to change without prior notice. So, please check the original link of pricing.

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