Digital Marketing Jobs & Apprenticeships



Expires on 2019-04-30

Job Type Full Time Experience Needed 1:2 Years Career Level BEGINNER LEVEL

Content Specialist

Uber is looking for a Content Specialist in Hyderabad, India. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Design, document and maintain the accuracy of standard operating procedures (SOPs) for customer support processes using flowcharts.
  • Aid with ongoing large-scale audits of support content to ensure adherence to proper quality standards.
  • Use ticket coding to conduct root cause analysis and refine support policies and procedures.
  • Improve subject matter expertise in several lines of businesses.
  • Proactively recognize opportunities to improve workflow and processes.
  • Lead and prioritize steady stream of content requests from multiple teams with short, frequently changing timelines.
  • Learn and master multiple knowledge bases and content management tools.
  • Be the source of knowledge to train, educate new members in the team and answer questions from stakeholders.

Job Requirements:

  • Bachelor’s degree.
  • Minimum 1- year work experience.
  • Solid and proven expertise in strong, grammatically correct English language skills (both verbal and written).
  • Sound eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations.
  • Have a problem-solving mindset.
  • Outstanding customer obsession mindset with evidence of taking independent and appropriate decisions for the customer.
  • Open to work in 24X7 support.
  • Willingness to work in shifts.
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