GooAndBack is seeking for a Social Media Moderator. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

About the Job:

• Keep the brand image and increase the loyalty with our customers.
• Review user content and escalate or flag as necessary.
• Full responsibility for your accounts and how information is handled and gathered.
• Creating reports to keep a track of customer feedback.
• Take the lead on the comments being made on the website as they come in and produce material for social media comments as required.
• Taking part in daily/weekly meetings to ensure all departments have the latest communications
• Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.

Job Requirements:

• Ability and desire to work weekends and holidays.
• Extensive knowledge with Social Media channels including Twitter, Facebook, Instagram, and YouTube.
• Strong moral character and a team player.
• Being able to make a good judgement on individual cases and escalating more serious concerns to members of the senior management team.
• Internet savvy, with a basic proficiency in MS Office programs.
• Previous experience in customer support, community management, and online moderation.
• Solid communication skills – written and oral.
• Excellent customer service skills and communication skills as a lot of work is done via email or online.
• Good awareness of social media and all aspects of the digital age.
• Must have excellent working knowledge of Facebook, Instagram, Twitter, YouTube and other social media.

About GooAndBack:

It’s in a partnership with independent drivers and private transportation companies offering a new concept of public transportation. It offers different vehicles such as vans and micro-buses with Ahatl then ensure that the newly manufactured but not more than two years to create more flexibility in the luxury and mass transit.