Spredfast+Lithium is looking for a Technical Support Engineer in Bangalore, India. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Aid our customers to understand the true potential and the software by ensuring that their answers are provided both timely and accurately.
• Resolve problems in an effective and measured manner.
• Operate with technical teams as well as non-technical teams, so you’ll need to be able to translate business needs and problems into technical solutions.
• Contribute to a detailed and comprehensive knowledge base that our clients and internal consumers can use to solve their own challenges without needing to get a hold of you.
• Sustain our 97%+ customer satisfaction rating by providing phenomenal, personalized support with our great customers.

Job Requirements:

• Bachelor’s degree in computer science, information technology or related field.
• Minimum 1- year experience in customer and/or technical support roles, ideally analyzing and supporting web applications.
• Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert.
• Expert knowledge of one or more of the following technical domains (Web 2.0 architecture and solutions, HTML, CSS, JavaScript, Relational databases (Oracle, MySQL), REST API and JSON and XML).
• Outstanding written and spoken communication skills.
• Proven experience in supporting complex Enterprise software solutions (ERP, CRM, etc) instead of more typical technical support.
• Demonstrated understanding of the latest and greatest social channels (forums, Facebook, Twitter, etc.).
• Effective experience with Lithium applications.
• Proficient experience with moderation and/or management of online communities or social media presence.
• Familiarity with any (or all) of the following tools: #Slack, JIRA, Salesforce, Confluence.
• Able to multi-task effectively while working on customer issues.