IndiaInternets is seeking a Technical Support Executive in Noida, India. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Email and Phone support for domain registration, web hosting, email services, etc.
• Sending service details, invoices, receipts to clients.
• Sending reminders for service renewals, payments, etc.
• Sending emails regarding service renewal, service live domain, web hosting & SEO services.
• Managing client queries regarding domain registration, web hosting, email services, etc related to price.
• Troubleshooting email problems, DNS Management, Web hosting problems, etc.
• Building renewal remainder for all services for upcoming service that will expire next month.
• Troubleshooting issues of office systems and related configurations.
• Configuration of Email in Email client software like Outlook, Thunderbird, etc.
• Sending performance invoice to clients on a monthly or quarterly basis for services like VPS, Website maintenance, SEO, PPC, etc.

Job Requirements:

• Effective experience in Registering and transferring domains.
• Expert knowledge in Linux and Windows web hosting.
• Issue tracking, resolution & System Maintenance.
• Deep working knowledge of corporate Email, Google Business Email, Microsoft office 365 Business Email VPS.
• Good in installation, configuration and troubleshooting.