Technical Writer in Chicago, United States | Full Time Careers

Digital Marketing Jobs & Apprenticeships

FreeWheel

Founded in 1984, Strata is now rebranded to FreeWheel, A Comcast Company. FreeWheel's platform powers over 1,200 media buying agencies and in-house advertisers. Over 7,500 media buyers in the U.S. and Europe rely on the company to effectively manage their business.

USA

Expires on 2019-01-25

Job Type Full Time Experience Needed 5:7Years Career Level INTERMEDIATE - UPPER LEVEL

Technical Writer

FreeWheel is looking for a Technical Writer in Chicago, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Lead the creation or updates of end-user product documentation, gathering input from engineering, product management, trainers, and support teams.
  • Design how-to and FAQ content to support new and existing products that increase user comprehension and decreases support call volume.
  • Improve, implement, maintain and adheres to technical communications documentation standards for both Self-Service Knowledgebase and integration to in-app product help guides.
  • Support current knowledge of technical writing techniques, tools, methodologies, human/computer interface, and graphical user interface development guidelines.
  • Maintain records and files of work-in-process, released work, and revision updates.
  • Arrange for duplication and distribution of materials.
  • Draft technical tips and bulletins for internal and external communication.
  • Run production-quality documents to meet product launch deadlines.
  • Work as a resource for colleagues with less experience.

Job Requirements:

  • Bachelors degree preferred in communications, science, information technology.
  • At least 5 years of related experience.
  • Expert knowledge of and adherence to standard technical writing styles and guidelines.
  • Sound project management and cross-team coordination skills.
  • Effective experience in proofreading and editing English-language documents.
  • Expert knowledge of product development concepts and processes.
  • Solid writing skills.
  • Ability to comprehend technical concepts and workflows.
  • Able to organize and manage multiple deadlines and priorities efficiently.
  • Ability to work independently from home or/and office with hours agreed upon by their manager.
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