Skyscanner | User Researcher | Information Technology in UK

Digital Marketing Jobs & Apprenticeships


Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. Skyscanner is free and unbiased - over 70 million travelers around the world trust us each month to help them find the best flights, hotels and car hire.Their secret is in their self-built technology and global reach connecting you directly to everything the travel industry has to offer. Available online and through their popular app, Skyscanner can help you find inspiration for your next trip as well as the best travel deals.


Expires on 2019-08-27

Job Type Full Time Experience Needed N/A

User Researcher

Skyscanner is looking for a User Researcher in London, United Kingdom. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Operate cross functionally and collaborate with Marketing and Analytics teams to develop a quantitative research strategy, plans, and tasks to ensure a holistic view of travelers in our EMEA markets.
  • Manage a variety of user activities, for instance, in-depth interviews, focus groups, surveys, field research and other forms of a domain, formative and evaluative research to record how users interact with aspects of the product.
  • Support key marketing decisions but understanding our key personas and how they will best activate and engage during the buying journey and traveler lifecycle.
  • Aid Skyscanner understand our travelers’ needs and desires and collaborate with other disciplines to share findings and incorporate these to build fantastic products and services to meet them.
  • Look for creative approaches to generating new user evidence, using a variety of user research methodologies to reveal actionable insights and build an understanding of user groups, and develop recommendations based on evidence.
  • Design and maintain documentation which leverage insights such as personas and experience maps.
  • Be the champion of user research across all teams at Skyscanner, supporting their learning and development in this critical area.

Job Requirements:

  • Effective user research experience in a consumer technology environment.
  • Expert working knowledge of qualitative and quantitative research methods.
  • Proficient experience in driving a research agenda with real impact in a complex and matrixed business environment.
  • Solid commercial awareness and marketing as a domain.
  • Sound communication skills both written and verbal.
  • Able to visually and succinctly share and communicate insights at all levels.
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