Travelex | UX Designer | Information Technology in UK

Digital Marketing Jobs & Apprenticeships

Travelex

Headquartered in London, Travelex has a rich heritage in foreign currency, pioneering the travelers’ cheques of the past and the digital payments of the future.With a presence in over 27 countries and over 1,200 stores at both on-airport and off-airport locations around the world, Travelex has distilled its expertise and experience into a platform that reinvents physical and digital cross-border money movement globally to ensure its clients remain one step ahead of the competition.The platform provides financial institutions with a trusted, efficient and accurate international payments service, plus secure and reliable banknote delivery of both major and exotic currencies.

UK

Expires on 2019-11-05

Job Type Full Time Experience Needed N/A

UX Designer

Travelex is looking for a UX Designer in London, United Kingdom. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Report to the Head of UX, this role will be focussed on delivering exceptional customer experiences across all products/services, whilst ensuring a consistent experience across all channels.
  • Cooperate with product managers, marketing teams, engineers and broader business stakeholders to develop market-leading products and services.
  • Assure customer experience and customer-centricity is at the heart of our product development process. Drive service design thinking within the organization and stay abreast of the latest customer experience trends.
  • Run user research and design validation through a mixture of research methodologies. How do we translate user research, customer feedback and real-world scenarios into digital experiences?
  • Understand that a customer’s experience is multi-touchpoint and multi-channel.
  • Create personas, user flow diagrams and customer journey maps to help us explore where the opportunities lie.
  • Improve prototypes to rapidly test hypotheses with customers and illustrate journeys to stakeholders.
  • Produce thought leadership within the team and the business.
  • Present thought leadership at industry events and within a business.
  • Proactively advocate practice within the business.

Job Requirements:

  • Proven track record in using tools/software such as Sketch, Axure and remote research tools.
  • A passion for empathizing and translating customer needs.
  • An inspiring disposition; the ability to engage and lead by example.
  • Self-aware, open-minded with a high degree of personal and professional integrity.
  • Passion for delivering exceptional customer experiences – and a willingness to go beyond to develop best in class solutions wherever possible.
  • Obsessed by data and insight (e.g. market analysis, consumer feedback, user behavior, usability studies, business & industry dynamics) to inform hypotheses, drive success and enhance user satisfaction.
  • Engaging and motivating team player who fosters an enjoyable working environment.
  • A great communicator with a proven track record of cross-departmental project/ initiative management. You get stuff done and know how to bring people with you. Collaborative workshops, Design Sprints and other ways of working are motivating factors for you.
  • The ability to manage teams to deliver, recognizing the need to develop, motivate and empower whilst maintaining pace and managing priorities.
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