Digital and Social Media Marketing Tools

Delighted is a powerful customer experience and feedback platform that helps businesses collect and analyze real-time customer insights using surveys. Known for its simplicity and speed, Delighted allows teams to send branded surveys, analyze trends, and improve customer satisfaction across multiple touchpoints.

The Benefits of Delighted

• Real-Time Customer Feedback: Capture responses from customers quickly to stay informed on satisfaction and loyalty.

• Multi-Channel Survey Distribution: Send surveys via email, SMS, web, kiosk, and more.

• Scalable for Teams: Suitable for small startups to large enterprises with multi-user support and integrations.

• Powerful Integrations: Connect with platforms like Shopify, Zendesk, Salesforce, and HubSpot to streamline CX workflows.

• Custom Branding: Personalize surveys with your logo, brand colors, and domain for a consistent brand experience.

The Top Features of Delighted

• Unlimited surveys and CX projects

• Response quotas based on plan (starting from 50/month)

• 35+ free integrations (e.g., Slack, Zendesk, Shopify)

• Premium integrations (Salesforce, HubSpot, Segment – on higher plans)

• Branding customization (logo, colors, and more)

• Team collaboration with multi-user access

• Easy survey building and NPS, CSAT, CES, and 5-star templates

• Powerful reporting and trend tracking

The Pricing Plans of Delighted

Monthly Plans

• Starter – $17/month
  50 responses/month, 2 users, unlimited surveys and CX projects, branding, 35+ free integrations.

• Growth – $35/month
  100 responses/month, 3 users, all Starter features included.

• Advanced – $134/month
  250 responses/month, 5 users, all Growth features included.

• Premium (Most Popular) – $224/month
  500 responses/month, 10 users, adds 6 premium integrations (e.g., Salesforce, HubSpot, Segment).

NOTE: All prices are subject to change without prior notice. So, please check the original link for the latest pricing information.