Gorgias is an AI-powered helpdesk solution built specifically for ecommerce stores. It centralizes support across email, live chat, social media, SMS, and voice — allowing support teams to respond faster, automate repetitive tasks, and deliver seamless customer experiences.
The Benefits of Gorgias
Multi-Channel Customer Support: Manage email, chat, Facebook, Instagram, SMS, and more from one dashboard.
Ecommerce Integrations: Deep integrations with Shopify, BigCommerce, Magento, and WooCommerce for real-time order visibility and actions.
Automation & Macros: Automate up to 50% of repetitive questions such as order status, returns, and shipping.
Shared Inbox for Teams: Collaborate efficiently with context-rich views and internal notes.
Performance Analytics: Track ticket volume, resolution time, agent performance, and automation impact.
The Top Features of Gorgias
Unified Inbox for Email, Chat, Social Media, SMS & Voice
Shopify & Ecommerce Platform Integration
Macros, Rules & Sentiment Detection
Automated Replies (based on % automation plans)
AI Ticket Tagging & Self-Service Options
Real-Time Customer Data & Order History
App Store with 100+ Integrations
Live Reporting & Agent Performance Dashboards
The Pricing Plan of Gorgias
Gorgias uses a usage-based pricing model based on the number of helpdesk tickets and automation percentage. All plans include 300 tickets/month and scale based on automation levels. Overage charges apply.
Monthly Plans (Billed Monthly)
Basic – 0% Automation
Price: $60/month
300 helpdesk tickets
Manual ticket handling only
Overages may apply
Basic – 20% Automation
Price: $140/month
300 helpdesk tickets
60 automated tickets
Overages may apply
Basic – 30% Automation
Price: $174/month
300 helpdesk tickets
90 automated tickets
Overages may apply
Basic – 50% Automation (Recommended)
Price: $203/month
300 helpdesk tickets
150 automated tickets
Overages may apply
Yearly Plans (Billed Annually)
Basic – 0% Automation
Price: $50/month
300 helpdesk tickets
Manual ticket handling only
Overages may apply
Basic – 20% Automation
Price: $117/month
300 helpdesk tickets
60 automated tickets
Overages may apply
Basic – 30% Automation
Price: $145/month
300 helpdesk tickets
90 automated tickets
Overages may apply
Basic – 50% Automation (Recommended)
Price: $169/month
300 helpdesk tickets
150 automated tickets
Overages may apply
NOTE: All prices are subject to change without prior notice. So, please check the original link for the latest pricing information.
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