Hiver is a software that helps organizations collaborate from their email inboxes. Hiver helps teams to deliver a significant customer experience and this is by helping them collaborate faster within Gmail.
Not just this but also, Hiver is a Google Chrome extension that adds a collection of features to your Gmail inbox. Also, in your personal inbox, you can now access shared inboxes with other people in your team.
Benefits of Using Hiver:
- Hiver helps you easily access, assign and track emails coming to your shared customer service account
- With Hiver, every email coming to your customer service email address has a clear status.
- Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context.
- With Hiver, remove the grunt work out of customer service.
- Improve your customer service with insights into workload distribution, SLA violations, and team performance.
The Top Features of Hiver:
- The only helpdesk built for G Suite
- Hiver makes email customer service a delight for your team and customers
- Create accountability with email ownership and status
- Collaborate without CCss and forwards
- Automate your workflow and kill grunt work
- Find areas of improvement in your customer service
- Lite: $7/month
- Growth: $22/month
- Pro: $37/month
- Elite: $57/month
NOTE: All prices are subject to change without prior notice. So, please check the original link of pricing.