Digital and Social Media Marketing Tools

LiveAgent is a full-featured customer support platform that combines live chat, email ticketing, call center, and social messaging into one centralized dashboard. Designed to help businesses streamline communication and improve response time, LiveAgent is ideal for support teams of all sizes.

The Benefits of LiveAgent

Omnichannel Support in One Place: Manage tickets, live chats, calls, and social media from one platform.
Improved Response Time: Reduce customer wait time and improve satisfaction with proactive live chat and automation.
Scalable for All Teams: Whether you’re a small startup or a large enterprise, LiveAgent grows with your business.
Detailed Analytics: Access full reporting dashboards to track team performance and customer satisfaction.
AI Integration: Leverage AI tools like chatbots and answer assistants to automate repetitive support tasks.

The Top Features of LiveAgent

Live Chat with Proactive Triggers
Advanced Email Ticketing System
Built-in Call Center with IVR
Knowledge Base and Help Portal
AI Answer Assistant + Chatbot (Beta)
Multi-language Support
Social Media Channel Integration
Automation Rules & Custom SLAs
Custom Roles, SSO, & Audit Logs
Mobile App (iOS/Android)

The Pricing Plan of LiveAgent

LiveAgent offers four plans with annual billing, designed to serve businesses at different levels.

Small Business Plan
Price: $15/agent/month (billed annually)

• Ticketing system

• Live chat support

• Knowledge base & customer portal

• Contact forms & automation

• AI Answer Assistant + Chatbot

• Multi-language support

• Integrations with third-party tools

Medium Business Plan
Price: $29/agent/month (billed annually)

• All Small Business features

• Built-in call center with IVR

• Time tracking and agent ratings

• Proactive chat invitations

• SLA settings

• Sound configuration

• Reporting and performance metrics

Large Business Plan
Price: $49/agent/month (billed annually)

• All Medium Business features

• Single Sign-On (SSO)

• Custom roles and permissions

• Audit logs

• Full social media integrations (Facebook, Instagram, WhatsApp, Twitter, Viber)

Enterprise Plan
Price: $69/agent/month (billed annually)

• All Large Business features

• Dedicated account manager (10+ agents)

• Priority support queue

• Branding removal

• Custom billing setup

• Assisted integrations

• Quarterly reviews & scheduled release management

NOTE: All prices are subject to change without prior notice. So, please check the original link for the latest pricing information.