Digital and Social Media Marketing Tools

Nicereply is a powerful customer satisfaction survey tool designed to help businesses measure and improve customer experience. With customizable surveys like CSAT, CES, and NPS, it integrates seamlessly with help desks, CRMs, and email platforms, enabling real-time feedback collection and actionable analytics.

The Benefits of Nicereply

• Comprehensive Feedback Metrics: Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) all in one platform.

• Multi-Channel Survey Options: Collect feedback through email signatures, post-resolution triggers, website popups, or direct links.

• Seamless Integrations: Easily integrates with top platforms like Zendesk, HelpScout, Front, Intercom, and Pipedrive.

• Real-Time Analytics: Get visual dashboards and reports to understand satisfaction trends and agent performance.

• Customizable Survey Experience: Tailor branding, design, and delivery options to align with your company’s voice and customer journey.

The Top Features of Nicereply

• CSAT, CES & NPS survey types

• Post-resolution, link, in-signature, and website pop-up surveys

• Unlimited active surveys

• Integration with tools like Zendesk, Front, HelpScout, Pipedrive

• Custom survey branding & design

• Feedback analytics and response tracking

• Support for multiple users and team collaboration

• No credit card required to start

• Real-time feedback alerts

The Pricing Plans of Nicereply

Monthly Plans

• Starter – $79/month

  • 100 responses/month

  • 3 users

  • CSAT, CES & NPS surveys

  • All integrations included

  • Unlimited active surveys

  • All survey delivery types

  • Feedback analytics & custom design

• Essential – $149/month

  • 250 responses/month

  • 10 users

  • All Starter features included

• Growth (Most Popular) – $299/month

  • 1,000 responses/month

  • 25 users

  • All Essential features included

• Business – $449/month

  • 2,500 responses/month

  • 50 users

  • All Growth features included

Annual Plans

• Starter – $59/month (billed annually)
  Save $240/year

  • 100 responses/month

  • 3 users

  • All Starter monthly features

• Essential – $119/month (billed annually)
  Save $360/year

  • 250 responses/month

  • 10 users

  • All Essential monthly features

• Growth – $239/month (billed annually)
  Save $720/year

  • 1,000 responses/month

  • 25 users

  • All Growth monthly features

• Business – $359/month (billed annually)
  Save $1,080/year

  • 2,500 responses/month

  • 50 users

  • All Business monthly features

NOTE: All prices are subject to change without prior notice. So, please check the original link for the latest pricing information.