Digital and Social Media Marketing Tools

Tidio is a comprehensive customer service platform that integrates live chat, chatbots, and email marketing to enhance customer engagement for businesses of all sizes. With features like real-time messaging, AI-driven automation, and seamless integrations, Tidio aims to streamline communication and boost sales.

The Benefits of Tidio

• Real-Time Communication: Tidio’s live chat enables businesses to engage with website visitors instantly, addressing inquiries and providing support to enhance customer satisfaction.
• AI-Powered Automation: Utilizing advanced AI chatbots, Tidio automates responses to common queries, handling up to 70% of customer interactions without human intervention.
• Multi-Channel Integration: Tidio consolidates various communication platforms, including email, live chat, and Messenger, into one interface, ensuring consistent and efficient customer interactions.
• User-Friendly Interface: Designed for ease of use, Tidio offers an intuitive dashboard that simplifies navigation and setup, making it accessible even for beginners.
• Customizable Widgets: Businesses can personalize chat widgets to align with their brand’s aesthetics, enhancing the user experience and reinforcing brand identity.

The Top Features of Tidio

• Live Chat: Engage with website visitors in real-time through a lightweight chat widget, offering immediate assistance and support.
• AI Chatbots (Lyro AI Agent): Automate responses to common inquiries, provide product recommendations, and perform tasks like checking order statuses, enhancing efficiency and customer satisfaction.
• Automation Flows: Create automated workflows for customer interactions, reducing manual responses and ensuring consistent engagement.
• Visitor Tracking: Monitor and analyze visitor behavior on your website in real-time, allowing for tailored interactions and improved user experience.
• Analytics and Reporting: Access insights into chat metrics, customer satisfaction, and operator performance to refine communication strategies and service delivery.

The Pricing Plans of Tidio

Tidio offers flexible pricing plans to accommodate various business needs, including a free option and several subscription-based plans.

Free Plan

• Cost: $0 per month
• Features:
  • Live chat with up to 50 handled conversations per month
  • Ticketing system
  • Mobile app access
  • Social media integrations

Starter Plan

• Cost: $29 per month
• Features:
  • All Free plan features
  • 100 handled conversations per month
  • Basic analytics
  • Live visitors list
  • Operating hours management
  • Support over live chat

Growth Plan

• Cost: Starts at $59 per month
• Features:
  • All Starter plan features
  • Up to 2,000 handled conversations per month
  • Advanced analytics
  • Tidio power features
  • No Tidio branding (available as an add-on)
  • Permissions management

Plus Plan

• Cost: Starts at $749 per month
• Features:
  • All Growth plan features
  • Customizable handled conversations limit
  • Dedicated customer success manager
  • Tailored optimization strategies
  • Custom limits and features

Premium Plan

• Cost: Custom pricing
• Features:
  • Tailored limits and customization
  • Exclusive features such as Departments, multisite & multilanguage support, or API access
  • Expert guidance with an implementation specialist and dedicated customer success manager
  • Training sessions for your team

NOTE: All prices are subject to change without prior notice. So, please check the original link for the latest pricing information.