Digital Marketing Jobs & Apprenticeships

CHE Proximity


Expires on 2019-09-04

Job Type Full Time Experience Needed N/A

Account Manager (CX)

CHE Proximity is looking for an Account Manager (CX) in Melbourne, Australia. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Comprehensive lead CRM Program activity from initial client brief to delivery.
  • Direct and own multiple projects, programs of work, and clients with supreme organization, fantastic communication and project management skills.
  • Improve and own task and production briefs, timelines, status documentation and estimates.
  • Head project budgets, utilizing budget trackers and completing reconciliations as necessary.
  • Proactively manage the relationship between the agency, client and external suppliers
  • Conduct client feedback and expectations, interrogating business decisions and objectives to enable thorough and efficient project debriefs within the agency.
  • Support the Snr Account Managers with the development of strategic documentation to answer clients’ business challenges and objectives.
  • Support the broader agency by assisting in the development and management of internal agency initiatives.
  • Cooperate with Snr Account Managers to produce sound and strategic creative briefs, leveraging customer and data insight, a deep knowledge of our clients’ product and program of work, and developing inspiring propositions.

Job Requirements:

  • Proficient experience in CRM is preferable.
  • Effective experience with highly targeted, dynamic communication programs (whether digital or print, BTL).
  • Ensuring passion for ideas; whether business, marketing or communication focused.
  • Be organized, with strong attention to detail and time management skills.
  • An effective communicator, both verbally and written.
  • Be resilient and positive in difficult situations.
  • Multi-tasker – ability to juggle competing demands from client and agency.
  • Intuitive ability to balance business objectives with customer-centric marketing.
  • Analytical skills, with the ability to make the complex simple.
  • A disciplined, efficient approach to problem-solving with the ability to be both rigorously analytical and intuitive.
  • Not afraid to get amongst the tools to make things happen.
  • Always positive, even in circumstances of extreme pressure.
  • Loves working with people and gets on with anyone.
  • Ability to persuade and inspire agency resources and clients.
  • Ability to work independently, and as a team, as required.
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