Uber is looking for a Content Coordinator in Chicago, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.
Job Responsibilities:
- Draft and edit support copy across multiple channels including external help center saved responses and internal knowledge base.
- Effectively lead and prioritize steady stream of content requests from multiple departments with short, frequently changing timelines.
- Be assigned to a 1-2 line of businesses and/or project managers to develop subject matter knowledge.
- Cooperate with project managers to develop content for product launches, policy updates.
- Learn and master multiple knowledge bases and content management tools.
- Aid with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines.
- Operate cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines.
- Proactively recognize opportunities to improve workflow and processes.
Job Requirements :
- Effective experience in confluence or other enterprise content management systems (CMS).
- Proficient experience writing or editing copy, or developing support content.
- Proven experience creating flowcharts and process maps with tools, like LucidChart.
- Outstanding written and verbal communication skills.
- Detail oriented and excellent prioritization skills.
- Great interpersonal skills and ability to establish trust with partners.
- Organized, self-driven, and comfortable handling a high volume of content requests caseload.
- Optimistic leadership skills, an enthusiastic attitude, and passionate about making every support interaction as a chance to impact our riders and driver partners in a positive way.