Digital Marketing Jobs & Apprenticeships

Uber

USA

Expires on 2019-04-26

Job Type Full Time Experience Needed N/A

Content Coordinator

Uber is looking for a Content Coordinator in Chicago, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Draft and edit support copy across multiple channels including external help center saved responses and internal knowledge base.
  • Effectively lead and prioritize steady stream of content requests from multiple departments with short, frequently changing timelines.
  • Be assigned to a 1-2 line of businesses and/or project managers to develop subject matter knowledge.
  • Cooperate with project managers to develop content for product launches, policy updates.
  • Learn and master multiple knowledge bases and content management tools.
  • Aid with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines.
  • Operate cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines.
  • Proactively recognize opportunities to improve workflow and processes.

Job Requirements :

  • Effective experience in confluence or other enterprise content management systems (CMS).
  • Proficient experience writing or editing copy, or developing support content.
  • Proven experience creating flowcharts and process maps with tools, like LucidChart.
  • Outstanding written and verbal communication skills.
  • Detail oriented and excellent prioritization skills.
  • Great interpersonal skills and ability to establish trust with partners.
  • Organized, self-driven, and comfortable handling a high volume of content requests caseload.
  • Optimistic leadership skills, an enthusiastic attitude, and passionate about making every support interaction as a chance to impact our riders and driver partners in a positive way.
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