AspireIQ is looking for a Customer Marketing Manager in San Francisco, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Own the strategy for marketing-driven customer retention programs and the program to drive both adoption and upsell.
• Coordinate and manage customer webinars, customer events, customer advisory boards and, other customer programs.
• Improve a roster of champions from within our customer base to share their experiences and key learnings.
• Create and manage customer referral programs to increase the organic growth of our business.
• Recognize content to communicate the value of deeper usage of our offering, increasing product usage, and renewal rate.
• Own customer communications including customer newsletters, new feature announcements and AspireIQ’s perspective on new market developments.
• Analyze the customer base to determine churn predictors and build proactive programs to prevent churn.

Job Requirements:

• Minimum 2 years of B2B SaaS marketing experience.
• A passion for understanding and serving customers.
• Effective experience in creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
• Proficient experience working cross-functionally, including customer success and sales teams.
• Solid project management skills.
• Sound analytical skills to measure and evaluate program effectiveness.
• Proven customer service, customer success, or account management experience.
• Familiarity with marketing automation and webinar platforms.
• Expert knowledge of working in marketing technology.
• Ability to engage with our customers across multiple personas and levels of management.