AspireIQ | Customer Success Manager | Sales In San Francisco, USA

Digital Marketing Jobs & Apprenticeships


Located in San Francisco, USA, AspireIQ is one of the best influencer marketing platforms for producing branded creative at scale. Its own software platform empowers brands to build large-scale communities of influencers and content creators to produce the thousands of custom branded images and videos needed to power every customer touchpoint: digital advertising, social media, website content, email marketing and more.AspireIQ's clients include some of the Fortune 500 companies and fast-growing eCommerce brands like Samsung, HelloFresh, Poshmark and The Black Tux.

The AspireIQ Scope of Services:

Influencer Marketing Services

  • Influencer Search and Discovery:
    • Recommendation Engine Powered by AI
    • Search Millions of Influencers
    • Invite With a Single Click
  • Influencer Relationship Management:
    • The Smarter System of Record
    • Genuine Relationships at Scale
    • Custom Workflow Automation & One-to-Many Functionality
  • End-to-End Influencer Analytics:
    • Track Everything on a Single Dashboard
    • Measure Your True Influencer ROI
    • Make Data-Driven Decisions
  • Content Library:
    • A Single Hub of Influencer Content
    • Works With Your Existing Tools
    • Automatic Tagging and Categorization

Custom Content and Video Production Services

  • AI-Powered Image Search
  • Built-In Usage Rights
  • Content Performance Dashboard
  • Content library

Fully Managed Campaigns Services

  • Campaign Planning
  • Flawless Execution
  • Measure, learn optimize
  • Content for every audience
  • Lower CPA

The Top Clients of AspireIQ:

  • L'Oréal Paris
  • Samsung Group
  • Aura Frames
  • Perfect Bar
  • ICON Health and Fitness


Expires on 2019-09-09

Job Type Full Time Experience Needed +2 Years Career Level BEGINNER LEVEL

Customer Success Manager

AspireIQ is looking for a Customer Success Manager in San Francisco, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Operate strategically with our customer base to understand their business objectives and help them achieve the best possible results using the AspireIQ platform for their influencer marketing efforts.
  • Cooperate with our brands’ marketing teams to develop actionable and innovative marketing strategies.
  • Continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning.
  • Leverage your experience and expertise in influencer marketing/strategy to ensure the ongoing success of our enterprise customer’s campaigns.
  • run cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product.
  • Improve strong relationships are critical to success in this role.
  • Own the retention and customer success of clients, starting from kickoff
  • Develop education materials and processes designed to achieve greater retention and success of all clients
  • Create process improvements and develop product ideas to improve the overall client experience

Job Requirements:

  • Be the primary point of contact and relationship-driver for consumer brand clients, both large (e.g. Gap, Calvin Klein) and SMB’s.
  • Minimum 2 years of experience in social media marketing, influencer marketing or other related fields.
  • Expert knowledge of driving initiatives to improve customer experience and increase satisfaction.
  • Effective experience with digital marketing and e-commerce.
  • Strong organization and interpersonal skills.
  • A structured approach to process and prioritization.
  • Initiative and the ability to identify and solve problems proactively.
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