AspireIQ is looking for a Customer Success Manager in San Francisco, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Operate strategically with our customer base to understand their business objectives and help them achieve the best possible results using the AspireIQ platform for their influencer marketing efforts.
• Cooperate with our brands’ marketing teams to develop actionable and innovative marketing strategies.
• Continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning.
• Leverage your experience and expertise in influencer marketing/strategy to ensure the ongoing success of our enterprise customer’s campaigns.
• run cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product.
• Improve strong relationships are critical to success in this role.
• Own the retention and customer success of clients, starting from kickoff
• Develop education materials and processes designed to achieve greater retention and success of all clients
• Create process improvements and develop product ideas to improve the overall client experience

Job Requirements:

• Be the primary point of contact and relationship-driver for consumer brand clients, both large (e.g. Gap, Calvin Klein) and SMB’s.
• Minimum 2 years of experience in social media marketing, influencer marketing or other related fields.
• Expert knowledge of driving initiatives to improve customer experience and increase satisfaction.
• Effective experience with digital marketing and e-commerce.
• Strong organization and interpersonal skills.
• A structured approach to process and prioritization.
• Initiative and the ability to identify and solve problems proactively.