AspireIQ | Customer Success Manager | Sales In San Francisco, USA

Digital Marketing Jobs & Apprenticeships

AspireIQ

Located in San Francisco, USA, AspireIQ is one of the best influencer marketing platforms for producing branded creative at scale. Its own software platform empowers brands to build large-scale communities of influencers and content creators to produce the thousands of custom branded images and videos needed to power every customer touchpoint: digital advertising, social media, website content, email marketing and more.AspireIQ's clients include some of the Fortune 500 companies and fast-growing eCommerce brands like Samsung, HelloFresh, Poshmark and The Black Tux.

The AspireIQ Scope of Services:

Influencer Marketing Services

  • Influencer Search and Discovery:
    • Recommendation Engine Powered by AI
    • Search Millions of Influencers
    • Invite With a Single Click
  • Influencer Relationship Management:
    • The Smarter System of Record
    • Genuine Relationships at Scale
    • Custom Workflow Automation & One-to-Many Functionality
  • End-to-End Influencer Analytics:
    • Track Everything on a Single Dashboard
    • Measure Your True Influencer ROI
    • Make Data-Driven Decisions
  • Content Library:
    • A Single Hub of Influencer Content
    • Works With Your Existing Tools
    • Automatic Tagging and Categorization

Custom Content and Video Production Services

  • AI-Powered Image Search
  • Built-In Usage Rights
  • Content Performance Dashboard
  • Content library

Fully Managed Campaigns Services

  • Campaign Planning
  • Flawless Execution
  • Measure, learn optimize
  • Content for every audience
  • Lower CPA

The Top Clients of AspireIQ:

  • L'Oréal Paris
  • Samsung Group
  • Aura Frames
  • Perfect Bar
  • ICON Health and Fitness

USA

Expires on 2019-09-09

Job Type Full Time Experience Needed +2 Years Career Level BEGINNER LEVEL

Customer Success Manager

AspireIQ is looking for a Customer Success Manager in San Francisco, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Operate strategically with our customer base to understand their business objectives and help them achieve the best possible results using the AspireIQ platform for their influencer marketing efforts.
  • Cooperate with our brands’ marketing teams to develop actionable and innovative marketing strategies.
  • Continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning.
  • Leverage your experience and expertise in influencer marketing/strategy to ensure the ongoing success of our enterprise customer’s campaigns.
  • run cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product.
  • Improve strong relationships are critical to success in this role.
  • Own the retention and customer success of clients, starting from kickoff
  • Develop education materials and processes designed to achieve greater retention and success of all clients
  • Create process improvements and develop product ideas to improve the overall client experience

Job Requirements:

  • Be the primary point of contact and relationship-driver for consumer brand clients, both large (e.g. Gap, Calvin Klein) and SMB’s.
  • Minimum 2 years of experience in social media marketing, influencer marketing or other related fields.
  • Expert knowledge of driving initiatives to improve customer experience and increase satisfaction.
  • Effective experience with digital marketing and e-commerce.
  • Strong organization and interpersonal skills.
  • A structured approach to process and prioritization.
  • Initiative and the ability to identify and solve problems proactively.
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