NBCUniversal is looking for a Digital Operations Coordinator in New Jersey, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.
- Monitor the end-to-end distribution of NBCUniversal digital assets across a diverse portfolio of products, platforms and partnerships.
- Perform L1 monitoring and support of digital delivery workflows internal infrastructure and product, including L2 escalation, resolution and reporting out.
- Physical checks on endpoint devices and platforms to ensure assets are available as expected.
- Partner with GMO peers on delivery assurance and reliability to internal and external clients.
- Partner with engineering to monitor traditional and digital (terrestrial IP) signal transmission.
- Develop expertise in distribution workflows and communicate support case learning’s cross-departmentally in order to help firm-up operations and help refine technical delivery and syndication products and services.
- Create and maintain strong working relationships with internal and external distribution partners.
- Record all issues and discrepancies via NBCU’s proprietary defect tracking tool.
- Bachelor’s degree or related field experience is required.
- At least 1- year previous industry, database or related analytic experience is required.
- Strong computer skills, including MS Office Suite with a particularly strong knowledge of MS Excel, is required.
- Effective experience in a NOC, Digital Operation or Media Operations facility strongly preferred.
- Proven experience in a support role strongly preferred.
- Excellent written and verbal communication skills.
- Expert knowledge of digital product and distribution systems, standards and processes.
- Familiarity with digital video and audio, troubleshooting and test techniques.
- Prior experience with video encoding, delivery distribution workflows.
- Sound attention to detail, communication and interpersonal skills.
- Effectively flexible in approach, and respond well to pressure.
- A track record of meeting or exceeding performance expectations.
- Interested candidates must submit a cv/resume through www.nbcunicareers.com to be considered.
- Willing to work in Englewood Cliffs, NJ.
- Be willing and able to work on any shift including, overnights, swing, or weekend.
- Be willing to travel and work overtime, and on weekends with short notice.