Digital and Social Media Marketing Tools

Kustomer.com isn’t your average customer service platform. It leverages AI to provide a comprehensive and intelligent solution for businesses of all sizes. Here’s why Kustomer can revolutionize your customer support:

The Benefits of Kustomer:

• Effortless Omnichannel Support: Manage interactions seamlessly across all channels – phone, email, chat, social media – in one unified platform.
• AI-powered Agent Assist: Empower your agents with AI suggestions, knowledge base recommendations, and real-time guidance to resolve issues faster and more efficiently.
• Increased Customer Satisfaction: Boost customer happiness with personalized experiences, proactive support, and faster resolution times.
• Improved Agent Productivity: AI-powered tools and a streamlined interface allow agents to focus on complex issues and deliver exceptional service.
• Data-driven Insights: Gain valuable data and analytics to identify trends, optimize workflows, and improve customer experiences.

The Top Features of Kustomer:

• Unified Inbox: Manage all customer interactions from a single platform, eliminating the need to switch between tools.
• AI Chatbots: Implement AI-powered chatbots to answer FAQs, deflect simple inquiries, and qualify leads, freeing up agent time for more complex issues.
• Automated Workflows: Automate repetitive tasks like sending follow-up emails or routing tickets to the appropriate agent based on specific criteria.
• Omnichannel Ticketing: Track and manage customer inquiries across all channels within a single ticket thread for a holistic view of each interaction.
• Customer Self-Service: Empower customers to find answers independently through a comprehensive knowledge base and self-service portal.
• Real-time Reporting & Analytics: Gain insights into customer behavior, agent performance, and overall support effectiveness through detailed reports and dashboards.
• Customizable Dashboards: Personalize your workspace by creating custom dashboards to track key metrics and KPIs relevant to your team’s goals.
• Open API: Integrate Kustomer with your existing CRM, marketing automation, or other business tools for a unified customer experience.

Pricing of Kustomer:

Kustomer offers two subscription plans, Enterprise and Ultimate, designed to cater to businesses of different sizes and needs:

Enterprise Plan ($89/user/month):

• Ideal for: Small teams or businesses seeking a powerful and affordable AI-powered customer service solution.
• Focus on Value: This plan delivers exceptional value with features designed to improve customer experience (CX) without breaking the bank.
• What You Get:
  • Multi-Channel Communication: Manage interactions seamlessly across all channels (phone, email, chat, social media).
  • Voice Provider Integration: Connect your existing voice service for a unified omnichannel experience.
  • Proactive Service: Identify and address customer needs before they become issues, boosting satisfaction.
  • Actionable Integrations: Integrate Kustomer with your CRM, marketing automation, or other business tools for a centralized view of your customer data.
  • Business Process Automation: Automate repetitive tasks to streamline workflows and improve agent efficiency.
  • Reporting & Analytics: Gain valuable insights into customer behavior and agent performance with standard and custom reporting features.
  • Multilingual Support: Provide exceptional customer service to a global audience with built-in multilingual capabilities.
  • Advanced Customer Insights: Measure customer satisfaction, analyze sentiment, and gain a deeper understanding of customer needs.
  • Language Detection: Automatically identify customer language to route inquiries to the appropriate agents.

Ultimate Plan ($139/user/month):

• Ideal for: Large teams handling high-volume customer interactions and requiring advanced features for real-time management and optimization.
• Unleash CX Transformations: Take your customer service operations to the next level with advanced functionalities.
• Includes Everything in Enterprise, Plus:
  • Real-time Management Features: Gain real-time insights into agent performance, monitor user activity, and optimize workflows on the fly.
  • Enhanced Routing: Route inquiries to the best-suited agent based on real-time availability, skills, and other factors.
  • Advanced Collaboration: Facilitate seamless teamwork with unlimited collaboration users and sandbox access for training purposes.
  • Security & Scalability: Ensure enhanced security measures like SAML Single Sign-On and control access with features like setting allowed IP ranges.
  • Uptime SLA: Benefit from a guaranteed uptime service level agreement for maximum reliability.

NOTE: All prices are subject to change without prior notice. So, please check the original link for the latest pricing information.