Digimind is looking for an Account Manager in New York, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Lead the growth of the portfolio of our North American client base, including upselling and cross-selling the Digimind products.
• Improve a comprehensive understanding of clients’ business challenges to evaluate customer growth needs, opportunities and offer appropriate solutions.
• Create and maintain client relationships with key decision makers with a strategic focus.
• Increase growth, ensure renewal and deliver satisfaction to customers.
• Operate with internal teams, including sales, marketing and customer success teams to meet client expectations and offer new Digimind product offerings.
• Utilize key strategic clients to become advocates and promote Digimind solutions to potential partners.

Job Requirements:

• Minimum 4 years experience in enterprise Saas or marketing technology account management role.
• Effective experience in social media analytics, digital marketing, competitive intelligence, knowledge management, business intelligence.
• Expert knowledge of delivery in a customer success environment with a focus on increasing customer satisfaction, growth and retention
• Solid writer and communicator with strong presentation and analytical skills.
• Proactive attitude, positive attitude and strong work ethic.
• Proficient experience working with enterprise-level clients across multiple teams and regions.
• A sound sense of customer satisfaction.
• Great ability to develop champions at a strategic level.

About Digimind:

Digimind is the leading social media monitoring and competitive intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach.