Genpact is looking for a Content Moderator in Texas, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Achieve financial goals for the business, identifying opportunities for growth and delivering on growth commitments.
• Recognize key cost metrics and ensuring they are optimized.
• Associate with business development and solutions teams on commercials, pricing and winning deals.
• Manage process improvement and continuously planning for improved process performance.
• Forecast and plan for new business, prepare for infrastructure and other growth-related requirements.
• Design for resources based on work type and work volume projection and currently available headcount and allocate responsibilities.
• Analysis process performance and reporting performance dashboards.
• Assure adherence to SLA’s as agreed for the respective processes.
• Regularly communicate with the business contact points.

Job Requirements:

• Effective experience in customer service and operations (ideally 24/7 service centers).
• Proficient experience in managing large teams of approximately 200 people plus 2-3 direct reports.
• Proven customer management exposure is important.
• Deep experience in the high-tech space (alternatively, 24/7 Banking Operations).
• Demonstrated knowledge of customer lifecycle and stakeholder management.
• Wide understanding of financial and workforce management.
• Expert working knowledge to build deep client partnerships and synergies.
• Solid communication skills, both oral and written.
• Special level of ownership and accountability.
• High ability to work in a constantly changing environment and come up with innovative solutions.
• Great Ability to lead and build strong teams who can operate independently.
• Ability to manage a multicultural workforce.

About Genpact:

Genpact is a global professional services firm that makes business transformation real. It drives digital-led innovation and digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes for hundreds of Global Fortune 500 companies.