Digital Room (Philippines) Inc. is looking for a Sales Manager in the National Capital Region, Philippines. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Lead organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Direct and monitors the effectiveness of Sales initiatives towards achieving company goals and profit targets.
• Assure sales initiatives are compliant with business standards.
• Set individual sales targets with the sales and account management team.
• Follow sales goals and reporting results as necessary.
• Secure positive sales output always.
• Supervise the activities and performance of the sales and account management team.
• Improve sales team through motivation, counseling and product knowledge education.
• Understood the ideal customers and how they relate to our products.
• Cooperate with all workgroups to resolve issues that impact internal and external customers.
• Manage escalated customer interactions, including calls, cases, and complaints.
• Support appropriate level of proficiency in all aspects of voice and non-voice call/chat handling techniques and other services.
• Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws.
• Accountable for sales and account management coordinators’ development – finding gaps in skill and knowledge and working with support teams to provide education and training.
• Hold regular meetings with sales and account management coordinators and discuss performance trending, analysis, action plans and updates.
• Responsible for escalating issues affecting employees and to follow-up until resolved.

Job Requirements:

• Bachelor’s degree in business administration, economics, or equivalent.
• At least 7 years of experience in sales account management in a BPO or Contact Center industry, with a track record of exceeding goals.
• Outstanding MS Office skills including Microsoft Excel, Outlook and Word.
• Expert knowledge of contact center KPI’s measuring customer satisfaction, staff productivity and efficiency.
• Strong interpersonal skills, having the ability to work with people from diverse backgrounds.
• Solid analytical skills and very detail oriented.
• Familiarity with critical and analytical thinking.
• Highly creative must be able to think outside the box.
• Demonstrated sense of urgency and ability to work in a fast-paced, deadline-oriented environment.
• The ability to manage multiple priorities simultaneously.

About Digital Room (Philippines) Inc.:

Digital Room (Philippines) Inc. offers customized printing and marketing collateral to fit the needs of small and medium-sized businesses. It leverages technology and highly-trained professionals to create high-quality printed materials, with fast on-time delivery, and superb customer service at extremely competitive pricing.