Selesti is looking for a Senior Account Manager in Norwich, United Kingdom. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Lead key digital accounts and projects, with team support.
• Get to know clients, their objectives, goals and KPIs.
• Regular communicate (f2f/phone/email) with clients to ensure service levels and expectations are being met.
• Proactively explore client feedback to ensure our service adapts and evolves to any communication or process improvements.
• Supervise and offer guidance to Account Execs for all their clients and projects.
• Report back to Commercial Director and Managing Director on capacity Reports, studio Schedule and ottlenecks/Challenges, improvement and profitability.
• Determine opportunities to develop accounts.
• Proactively seek growth opportunities.
• Head of the design and development team’s production output.
• Direct the clients’ digital strategy, working with our in-house Digital Marketing team to ensure the clients’ digital goals are achieved.
• Control escalated customer concerns, complaints.
• Improve newer, leaner and more profitable ways to manage projects.
• Recognize and report on trends (finding commonality with bugs, bottlenecks) with a view to tackling them before they happen and prevent in the first place.
• Cooperate with the team on the direction of development and digital marketing methods, tech and quality assurance processes.
• Take an active role in merging digital marketing and web build accounts to ensure maximum upselling opportunities.
• Run the day to day requirements of the team, to ensure deadlines are met, including monitoring of workloads, assisting with queries, offering support and guidance.
• Interact effectively with others in the team, promoting face to face interaction and ensuring key project/campaign information is agreed in writing via email internally and externally..
• Collaborate, professionally and in a positive fashion with colleagues in order to meet the objectives of the business.
• Participate in team meetings and proactively put forward ideas and feedback in order to improve ways of working.

Job Requirements:

• Effective experience in a digital agency, ideally 5 years plus.
• Proficient experience managing website projects and creative digital campaigns from start to finish to ongoing support.
• Expert working knowledge of WordPress, e-commerce packages desirable.
• Proven track record in using continuous integration and delivery technologies.
• Familiarity with all aspects of digital marketing and a good knowledge of SEO is desirable.
• Solid customer service skills.
• Strong communication skills to brief, delegate and manage the tasks of team members which complement your activity or do not fit within the remit of a senior member of the team.
• Organizational skills, successfully prioritizing and focusing on tasks that will bring maximum commercial benefit to Selesti.
• A willingness to learn new skills and work in the most efficient way possible.