JBCconnect is looking for a Senior UX Researcher in California, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Design and conduct user research across channel(s) and domains (business units).
• Aid define user success metrics that gauge how well user needs are being met for the assigned channel(s) and domain(s).
• Be a great storyteller through developing and communicating a deep understanding of customers e.g., pain points, journey maps, delightful and challenging moments, etc.
• Effectively cooperate with executives, managers, teams, designers, and stakeholders to identify user research opportunities on user-facing products.
• Cooperate with other customer data teams (e.g. consumer insights, analytics, etc.) to ensure user research efforts are coordinated with other customer data teams.
• Improve and conducts quick, generative and evaluative user research studies, including guerilla usability testing, to gauge business (as measured by KPI’ s) and user success (as measured by user success metrics) of user experience designs.
• Quickly synthesizes qualitative and quantitative data to develop a better understanding of our customers, give insight into the business, user value, and identify potential customer and business risks.
• Oversee user research team and UX Designers on user research methodologies.

Job Requirements:

• Bachelor’ s degree in marketing, or a human behavior related field (HCI, Psychology, Social Science, Information Science, etc.) MA or PhD preferred.
• At least 5 years experience in user experience research.
• Effective experience in leading the development and implementation of user research studies in a fast-paced environment.
• Be an individual contributor as well as a mentor to guide other user researchers.

About JBCconnect:

JBCconnect is a full-service staffing agency bringing exceptional talent from the consumer, advertising, media, marketing, public relations, technology and creative industries to the world’s most innovative agencies and tech-forward companies.