Manulife is looking for a Sr. Social Media Associate in Quezon City, Philippines. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Actively observe and engage with all forms of social media (e.g. Facebook, Twitter, etc).
• Work as one of the key points of contact for social media queries, developing a response process, engaging with potential and existing clients.
• Operate flexibly and carry out additional roles within the team as may be agreed from time to time.
• Examine and administer social media tools on a daily basis in support of clients’ social media strategy.
• Observe and evaluate social media results on a daily basis in coordination with client goals and benchmarks.
• Cooperate with the other team members to meet client goals.
• Maintain pace with social media and internet marketing industry trends and developments.
• Build and analyze reports on different social media platforms.
• Produce recommendations as the program evolves and can be reviewed.
• Report to the team and management on project development, timelines and results.

Job Requirements:

• Minimum 1 year of experience in customer service.
• Effective working experience in social media is preferred but not required.
• Proficient knowledge of data collection, summarization and analysis.
• Strong numerical, analytical skills and possesses advanced spreadsheet skills.
• Deep understanding to publish, monitor and manage contents through social media platforms.
• Solid English writing and verbal communication skills.
• Demonstrated experience in project management and process improvement.
• An eagerness to work on a rotating shift, weekends and holidays.
• Proven organizational skills and able to work under pressure.
• Expert problem-solving skills.
• High ability to work independently and act professionally at all times.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions.