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Five Tools to Manage Your Unified Communications (UC) Systems

New Communication Tech | Mar 06, 2020

If you’re a large company that’s got a complex communication structure, then the chances are you’re always looking for ways to streamline your communication. One of the best ways to do this is through Unified Communications (UC) Systems.

Tools to Manage Unified Communications; UC Systems

Image by Gerd Altmann from Pixabay

A UC will allow you to:

  • Bring together many different communication channels in one place.
  • Provide a consistent communications framework in a time of digital transformation.
  • Support remote working and hot-desking.
  • Automate important processes.

However, there are many different options to choose from when it comes to UC Systems, and you will want to find a system that best suits your business.

In order to do this, you will need to find the UC with the following tools.

1. Easy Integration

Your UC needs to be able to bring different applications and devices together in one place, and it needs to make it easy to integrate those applications and devices. Communication channels change quickly, and you want your UC to be able to quickly install and upgrade to incorporate the latest platforms.

Make sure your EC has a simple way of integrating different applications, so you’re not constantly having to do it manually.

2. Process Automation

Your UC needs to make life easier for your business and its employees, and it can do this by automating communicating workflows, freeing up time for employees to get on with other jobs.

For example, if a salesperson takes a customer’s contact details, they want to enter it into the computer and it to be logged across all their systems. With the right UC, information is integrated between all the relevant applications and devices to maximize efficiency.

3. Analytics

Analytics are vitally important for improving performance within a business, and the right UC will give you the tools to do this. Businesses collect so much data in the 21st century, but the difficult thing is understanding how to use it to improve performance.

A UC will give you live analytics that you can take actionable insights from. By bringing together lots of different applications in one place, the data can be put together to create more meaningful insights, helping employees maximize their performance, and managers streamline processes.

4. Customer Support

Whenever you’re looking at implementing any new software, it’s important to know you’ve got the customer support you need if anything goes wrong. With a company like, you know you will get the help you need during the onboarding process and that they’ll be there if anything does go wrong.

Making such a big change to your communication processes comes with a lot of complexity, and it’s important to know you’re working with the right people to help you implement it. It’s often something that’s overlooked, but it’s worth its weight in gold in the end.

5. Customizable

You want to be able to customize your UC to suit your business. If there are limited customization options, then you won’t be able to maximize the benefit you’re getting from your new UC.

Your business is unique, and so, you need to be able to customize your communication platforms to fit your needs.

John Hayden


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