The Top Customer Experience Priorities in 2017 | BRP

Digital Marketing Statistics & Metrics

55% of Retailers Think That Optimizing Customer Experience Is Their Top Priority in 2017 | BRP

Consumer Behavior |

The main theme to retailers’ customer experience priorities is optimizing the customer shopping experience with a rate of 55%, followed by increasing customer loyalty (50%), improving the mobile shopping experience (45%) and creating a seamless experience across all channels (42%).

The Top Customer Experience Priorities in 2017 | BRP

A Graph Shows the Top Customer Experience Priorities in 2017

BRP Consulting

Established in 2009, BRP Consulting is an innovative retail management consulting firm dedicated to providing superior service and enduring value to its clients. BRP combines its consultants' deep retail business knowledge and cross-functional capabilities to deliver a superior design and implementation of the strategy, technology, and process solutions. The BRP's unique combination of industry focus, knowledge-based approach, and rapid, end-to-end solution deployment offers clients a great way to achieve their business potential.
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