Executives are implementing automation for efficiency, freeing workers from repetitive tasks, streamlining the back office and looking for cost savings. Now, they are exploring intelligent automation to establish thinking processes. Processes that communicate real-time insights to employees, customers, and partners across an expanding ecosystem. The ability to add intelligence to automation opens a new universe of possibilities that will have a profound impact on the way organizations operate and the way that the work gets done. Intelligent automation technologies offer the opportunity for improved customer experience and on-demand delivery by delivering what customers want and when they want it. This intellectually acts like a human brain so no human intervention is required for automation. The challenges for organizations are to overcome the gap between the time taken to successfully implement automation technologies, such as artificial intelligence, intelligent automation and the actual time taken to reach maturity.