Sensis is looking for a Sales Manager in Melbourne, Australia. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Assure all information provided to Sales specialists is accurate and timely.
• Produce support to team members in completing tasks including coaching sessions.
• Present outstanding leadership and focus in relation to positive behaviors towards both internal and external customers.
• Secure performance excellence is promoted and maintained.
• Achieve and exceed set retention and conversion targets.
• Ensure team provides effective, prompt and accurate responsiveness to customers through all mediums.
• Recognize areas for improvements in the team via trend analysis and reporting.
• Cooperate with WP leadership team to successfully execute and drive performance.
• Examine key performance metrics and provide valuable insights into the results.
• Provide senior management and executive teams with compelling insights through reports and formal presentations.
• Aid the sales managers with analytics to shape their sales strategies and areas of focus.
• Manage and/or participating in projects and initiatives positively impacting the performance of the center.

Job Requirements:

• Demonstrated understanding of sales based call center analytics and key performance metrics.
• Expert knowledge of various strategies used in business planning and performance analysis.
• Effective experience in working with and influencing people at all levels of business from frontline through to senior management.
• Proficient experience in driving sales/retention performance in a busy contact center and sales environment.
• Deep knowledge of call center metrics and workforce management tools and methodologies.
• Intermediate Excel skills.
• Demonstrated understanding of CRM capabilities and requirements.
• A team player, able to constructively challenge views, facilitate a collaborative approach to work and gain stakeholder buy-in.
• A personable and engaging leader with an ability to gain buy-in from those who report into her/him.
• A strategic thinker, with a desire to challenge the status quo and old ways of thinking.
• Ability to articulate the impact of data and provide solutions that lead to increased performance.