Needless to say that improving customer experience starts with monitoring the fast-changing technology landscape — and its impact on consumer behavior. For the 5th year in a row, TSYS has surveyed more than 1000 of Canadian consumers to track the most important trends in how they’re thinking, feeling and going about making offline and online payments.

The 2018 Canadian Consumer Payment Study answered questions such as:

• How do Canadian customers pay for different types of purchases?
• Why do they use one credit card over another?
• How do they redeem their rewards points?
• How comfortable are they with mobile offerings?
• How open are they to emerging technologies such as person-to-person (P2P) payments and ‘smart speakers’ like Amazon’s Echo?
• How are concerned they with the security of their personal and financial information?

A Figure Shows the Canadian Payment Preferences in 2018

Content of the “2018 Canadian Consumer Payment Study“:

• Introduction
• Key Insights
• Findings & Insights
  • Payment Types
  • Payment Preferences
  • Prepaid Cards and P2P Payments
  • Contactless
  • Actions Taken in the Last Year
  • Most Attractive Card Features and Details on Rewards
  • Mobile Phone Usage and Preferences
  • Smart Speakers and Connected Payments
  • Marketing, Communications, Offers and
  • Banking Activity
  • Security
• Conclusion
• Appendix
  • Respondent Demographics

Number of Pages:

• 38 Pages

Pricing:

• Free

Methodology:

Data is based on a sample of 1,020 Canadian consumers aged 18+ years and owned at least one credit card and one debit card and not work for a financial institution.