/ Researches / 2018 Canadian Consumer Payment Study | TSYS
2018 Canadian Consumer Payment Study | TSYS
Needless to say that improving customer experience starts with monitoring the fast-changing technology landscape — and its impact on consumer behavior. For the 5th year in a row, TSYS has surveyed more than 1000 of Canadian consumers to track the most important trends in how they’re thinking, feeling and going about making offline and online payments.
The 2018 Canadian Consumer Payment Study answered questions such as:
How do Canadian customers pay for different types of purchases?
Why do they use one credit card over another?
How do they redeem their rewards points?
How comfortable are they with mobile offerings?
How open are they to emerging technologies such as person-to-person (P2P) payments and ‘smart speakers’ like Amazon’s Echo?
How are concerned they with the security of their personal and financial information?
A Figure Shows the Canadian Payment Preferences in 2018
Content of the “2018 Canadian Consumer Payment Study“:
Findings & Insights
Prepaid Cards and P2P Payments
Actions Taken in the Last Year
Most Attractive Card Features and Details on Rewards
Mobile Phone Usage and Preferences
Smart Speakers and Connected Payments
Marketing, Communications, Offers and
Number of Pages:
Data is based on a sample of 1,020 Canadian consumers aged 18+ years and owned at least one credit card and one debit card and not work for a financial institution.
Located in Columbus, Georgia, USA, TSYS operates in more than 80 countries with local offices across the Americas, EMEA and Asia-Pacific. TSYS (NYSE: TSS) unlocks opportunities in payments for payment providers, businesses and consumers.Through partnership and expertise, TSYS provides seamless, secure and innovative solutions across the payments spectrum from issuer processing and merchant acquiring to prepaid program management.