Irish consumers have enthusiastically embraced online shopping and are increasingly aware. Far from reducing their consumer rights, buying items online actually increases the rights that are available to them. There are still those of consumers who prefer face-to-face sales where delivery of the item may be necessary or more convenient. But what rights can they rely on in this instance when either the delivery service or the goods supplied are not to their satisfaction. Retailers in Ireland also score highly in the rankings, coming in second place for trust in environmental claims and in believing that consumer and product safety legislation should be enforced. Retailers with an online presence without up-to-date websites will likely see consumers looking elsewhere.

Take a glance at the most important factors in the order of the delivery process of online orders by Irish consumers, 2019:

• Availability of free returns is ranked as the most important factor by surveyed Irish consumers with a rate of 45%.
• Getting products as fast as possible is ranked as the second most important factor of the delivery process of online orders with a rate of 41%.
• Ability to return to a store come at next as an important factor of the online orders by surveyed Irish consumers with a rate of 29%.
• The ability to reserve online for collection in-store also ranked as an important factor for Irish consumers with a rate of 24%.

A Graph Shows Irish Consumers Important Delivery Processes of Online Orders, 2019.