/ Indicators / Web Ranks the Second Place of Channels That Provide Good Customer Service, 2017 | timetrade
Web Ranks the Second Place of Channels That Provide Good Customer Service, 2017 | timetrade
E-Commerce & Retail|Global
About three-quarters of consumers believe that in-stores provide the best customer services, followed by the web with a rate of 38% then emails with a rate of 31%. Social media ranked late _at the fifth place_ with only 24%.
TimeTrade's appointment-centric customer experience solution enables customers to convert digital first touch interactions into a high-value, in-person meeting.The company has a worldwide cloud delivery network and its solutions are used in 39 countries around the world. It's patented Customer Engagement Cloud technology includes an edge provision able high-frequency scheduling engine that hyper scales to hundreds of millions of appointments.