Digital buyers’ shopping attitudes have changed over the years, as e-commerce and the fame of e-commerce products grows, more returns happen. While, many retail brands have seen increased sales as a result of online shopping, a significant amount of these sales are being affected by excessive returns because when online shoppers buy goods online they have additional rights to return them.
This is because their decision may be based on a brief description or a photograph so what they receive isn’t always quite what they would expect.
Under consumer contracts regulations, they are allowed to return an item if they simply changed their mind. Nowadays, free shipping and easy or free returns are increasingly expected by consumers.
In this indicator, we will include e-commerce stats of returns of digital products from the years 2019 to 2023, we hope this information is useful.
This Figure Shows The Most Returned Products Categories, in 2020.
There are no stats reports online yet of the E-commerce digital product returns since we are only in April and haven’t crossed the 6-month mark yet.
However, here are some future predictions we found of the expected e-commerce stats of 2023:
We hope we included all stats needed to know the previous and future stats of e-commerce.
Serial returners became a title in 2023 to describe digital buyers who always plan on returning their e-commerce products:
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