Over 70% of consumer surveyed had bought goods from Amazon, 56% had purchased from a retailer’s e-commerce website, 49% had utilized online marketplaces like eBay or Etsy, and 38% had bought online from a brand or manufacturer’s e-commerce site.
Slow delivery (40%), damaged or incorrect product (30%), and lack of precision (29%) were the top problem areas for consumers in terms of delivery.
72% of respondents affirmed they would be very likely to shop with retailers that made the entire returns process easier to use.
71% of respondents had purchased more than one item to take advantage of a minimum spend ‘free delivery’ option.
In the last 12 months, 33% of respondents had purchased goods overseas between 2 & 5 times, and the highest rate was in France (39%).
A Graph Shows The Most Important Delivery Considerations.
Launched in 1999, MetaPack is the leading provider of e-commerce delivery management technology to enterprise retailers, brands, and delivery partners across the world. MetaPack empowers global retailers & brands to provide a seamless and personalized delivery experience for their online shoppers.The MetaPack's platform integrates 465 carriers and 5,000 delivery services (For instance: Next Day, Click and Collect, Locker Boxes and International Delivery); ensuring that retailers and brands can offer delivery options and convenience for their customers.