/ Researches / UPS Pulse of the Online Shopper: European Study, 2017 | UPS
UPS Pulse of the Online Shopper: European Study, 2017 | UPS
Shoppers around the whole world have become increasingly technology savvy, honed their online purchasing skills, and learned how to find the best price from every corner of the world. The smartphones have played a vital role in researching and purchasing leading to a positive user experience can reward retailers with increased customer satisfaction and loyalty. In the same context, UPS has conducted a new study on the European market and the data revealed that the European online shoppers are more likely to buy globally, purchase on mobile devices, and rely on online marketplaces.
Take a glimpse at some of the top line findings:
Cross-Border Shopping in Europe in 2017
71% of European online shoppers have purchased from an international retailer in 2017.
73% of them have purchased from a retailer within Europe, compared to 57% who have done so but from a retailer outside Europe.
In terms of the most important retail app features for mobile shoppers in Europe, the acceptance of payment methods such as Apple Pay or PayPal ranked the top with a rate of 43%, followed by the high-quality of product images (42%), and the ability to read product reviews.
Shopping From Marketplaces Versus Physical Stores in Europe
96% of online shoppers in Europe have purchased from a marketplace, with 84% consider that shopping in a store is still a major part of their retail experience.
The better prices (67%) is the main driver for purchasing from a marketplace instead of a retailer, followed far by the broader selection of products (43%) and free or discounted shipping (41%).
In contrast, 52% of European online shoppers would purchase from a physical store instead of online to touch and feel products, while 50% said to solve an immediate need.
Amazon and eBay are the top two marketplaces that European shoppers purchased from except in Poland, where shoppers have a preference for local marketplaces Allegro and Zalando.
A Figure Shows the Top Two Marketplaces in Europe in 2017
The European Purchasing Journey
20% of shoppers in Europe go to Amazon and 12% go to a marketplace other than Amazon to make their initial shopping search.
The product prices (76%) and detailed product information (71%) are the most important factors when searching for and selecting products online.
In terms of checking out online, free shipping (71%), having a variety of payment (62%), and the guaranteed delivery date (62%) are the most important options.
In contrast, there are reasons for abandoning an online shopping cart, shipping costs ranked the top with a rate of 47%, followed far by the unavailability of items in stock (39%).
The vast majority of European shoppers (51%) prefer to have their orders delivered to their homes, while on average, online shoppers 41% have of their orders delivered to alternative locations.
A Pie Chart Shows the Single-Channel Vs. Multi-Channel Purchasing in Europe in 2017
Data were driven from 6,478 European Online Shoppers from France, Germany, Italy, Poland, Spain, and the UK. All respondents made at least two online purchases in a typical three-month period. The study was conducted in Q3 2017.
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.