United Parcel Service (UPS)
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.
Latest Posts
Researches | Consumer Behavior
UPS Pulse of the Online Shopper 2019: A Customer Experience Study | UPS
Today’s online shopper is savvier than ever and has higher expectations for information, service and the full customer experience. E-commerce also continues to change before our eyes. You need to understand your customer’s perspective, so you can establish a deeper relationship with your customer to drive both sales today and capture the customer lifetime value …
Indicators | E-Commerce & Retail
Touching & Feeling The Product is The Main Factor to Shop in Store Instead of Shopping Online by Online Shoppers With a Rate of 59%, 2017 | UPS
It’s clear that the physical store still has a role to play in the retail experience. Although online shoppers admit that shopping in a store is still a major part of their shopping routine. Online shoppers agree that they like to browse online and then go to a store to see, touch and try on …
Indicators |
Acceptance of Payment Methods Such as Apple Pay or PayPal is The Most Important Retail Application Feature With a Rate of 43%, 2017 | UPS
Mobile has greatly influenced the shopper’s decision journey. Retail apps, which formerly existed only to provide an e-commerce shopping experience on mobile, can now create a more compelling experience for shoppers by adding an in-store experience. Whether it’s to offset the show rooming trend, develop their e-commerce streams, or cultivate customer loyalty, mobile solutions are …
Researches |
UPS Pulse of the Online Shopper: European Study, 2017 | UPS
Shoppers around the whole world have become increasingly technology savvy, honed their online purchasing skills, and learned how to find the best price from every corner of the world. The smartphones have played a vital role in researching and purchasing leading to a positive user experience can reward retailers with increased customer satisfaction and loyalty. …
Indicators |
Acceptance of Alternative Payments & Products Reviews Are Ranked as the Most Important Retailer Application Features in Brazil With a Rate of 67%, 2018 | UPS
Smartphones are changing the way that consumers shop and interact with retailers, both online and in stores. The ability to research products, look for coupons, and purchase in a moment of need, regardless of location, is empowering consumers. It is the mobile mind shift, and retailers need to fundamentally change their mobile strategies to drive …
Researches |
UPS Pulse of the Online Shopper: Brazil and Mexico Study, March 2018 | UPS
The nature of online shopping in Brazil and Mexico is different from other countries due to the characteristics of its demographic and people culture, the individual’s standard of living, annual income and other factors. Online shoppers in Brazil and Mexico are more likely to use more mobile apps. They also turn to marketplaces more than …
