Instant messaging is a set of communication technologies used for text-based communication between two or more participants over the internet. It allows effective and efficient communication, allowing immediate receipt of acknowledgment or reply. In the company, colleagues can send and reply instant message in real time without face to face, meanwhile, the work report can be shared during the instant chat session; it can make a virtual conference without getting all the related people together in a physical meeting room. Using instant messages for interoffice communication is quicker than phone calls or emails.
Take a glance at the primary reasons for using messaging apps in the Arab world: