Ease of use and free returns shipping are the top reasons why consumers in Asia ship returns back to the retailer. Both in-store and online returns drive incremental purchases for consumers in Asia, with 69% have made a new purchase when returning an item in-store and 67% have made a new purchase when shipping a return back to a retailer. Take a glance at the top reasons for returning a ship back to a retailer online:
- 45% of surveyed Asian shoppers mentioned that they prefer to return their purchases back to a retailer online because it is easier, while 33% reported that returning products to the retailer requires no shipping expenses.
- 27% of Asian shoppers indicated that they return products online because the retailer is an only online store or they don’t have time to go to the physical store. Then comes at next 25% who reported that there is no local store option.
A Graph Shows the Top Reasons for Returning Products Back to a Retailers in 2018.