Delivery tracking option throughout the fulfillment of the delivery process set clear expectations about when an order will arrive. which can help minimize the potential for order cancellation. It also goes a long way to reducing customer anxiety and boosting customer satisfaction. Being able to trust a retailer to deliver their online purchase is important …
Online shopping trend is very popular nowadays. This process requires a medium for buying goods and services that is the internet. There are many factors that can influence consumer’s online buying behavior, these factors may vary from individual to individual. Being able to return products easily is essential when incorrect items are delivered or if …
Online payment methods refer to the way shoppers can pay for their purchases over the Internet. An online payment method is presented at the checkout or payment page of the merchant and should have a clear recognition by the shopper through means of a well-known logo (e.g. Mastercard, PayPal) or common all-purpose words like ‘credit …
The growing penetration of smartphones has led to the increased use of these mobile devices to pay for goods and services, both online and in-store. Leading this move to mobile payment are shoppers in the Asia-Pacific region, especially China. Over two-thirds of consumers in China with web-linked devices use mobile payment services such as Alipay and WeChat Pay. Take a …
Almost any transaction that Internet users are doing, they can make it online without leaving their homes. While making online purchases is much more convenient, it does require users to have a major credit card, debit card, or major-branded prepaid cards or gift cards. While many online shoppers like to choose the cash on delivery …
Retargeting is growing as an area of marketing spending. With Google search and display being the dominant retargeting tools. Retargeting converts window-shoppers into buyers. Generally, 2% of shoppers convert on the first visit to an online store. Retargeting brings back the other 98%. Retargeting works by keeping track of people who visit your site and …
Online shopping is the process of buying goods and services from merchants who sell on the internet. Shoppers can visit web stores from the comfort of their homes and shop as they sit in front of the computer. The main purpose of this report is to determine the consumers’ attitude towards e-commerce purchasing through online …
In terms of online communication, when customers see banner ads or online promotion, these advertisements may attract customers’ attention and stimulate their interesting particular products. Before they decide to purchase, they will need additional information to help them out. If they do not have enough information, they will search through online channels, e.g, online catalogs, …