Retail technology is playing a large role, when asked about the appeal of robots in retail stores, roughly half of consumers in Canada are not convinced with 53% said that they prefer interacting with a person.

46% of surveyed Canadian shoppers indicated that they would not want robots in retail stores since they will be replacing people in the workforce, compared to 36% reported that they don’t prefer interacting with robots as they are cold.
36% mentioned that they are comfortable in using chatbots to get the products details.

                                                  A Graph Shows Canadian Comfort Level With Using Chatbots in 2018.