Consumers prefer to go to the store – showroom – look at and try the products in case purchasing products such as furniture, homeware, and household appliance. The showroom model is also favorable for differentiated products. This kind of products are difficult to be sold online, by displaying these products in a showroom, skilled and …
87% of online shoppers in the US are more likely to call customer service to complain in case receiving a damaged package. But in terms of sharing frustrations over a damaged package with friends and/or family, three-quarters of them are very likely or likely to do so and only a few rate of them are …
People in UK and Ireland have the highest frequency of weekly e-commerce use, while people in Poland are shopping most frequently on a daily basis. The countries with lowest weekly purchase are Finland, Latvia, Bulgaria, Denmark and Estonia. They show good levels of engagement from consumers with regard to the other purchase frequencies.
About three-quarters of consumers believe that in-stores provide the best customer services, followed by the web with a rate of 38% then emails with a rate of 31%. Social media ranked late _at the fifth place_ with only 24%.
Africa and the Middle East have the highest percentage of online purchases that consumers made outside their own region with a rate of 50%, followed by Latin America (44%), then Eastern Europe and Russia (43%). North American and European consumers made the fewest international purchases – with 14% and 15% respectively – of their total …
A global survey asked nearly 25,000 online shoppers, prefer not to buy the differentiated goods online. Their reasons among the mentioned products: accessories (Jewelry & watches), Clothes (Clothing, shoes or leather goods), Cosmetics (Cosmetics or fragrances) were: “I need to see & touch the product before buying” was the higher reason rate, especially in the …
The mobile device can use for shopping & purchasing device which made it continuing its surge in popularity. The weekly average using the following shopping channels is 11% via mobile, 9% via tablet, 16% via the PC. While the daily use average is 3% via mobile, 2% via tablet, 3% via PC.
Fashion, travel and books/music stationery are the most online purchasing categories in 2016, more than half of online buyers have purchased at least one of these products. Nearly 4 in 10 global respondents (38%) said they’ve purchased personal-care and beauty products online, and also about 27% of online buyers said they’ve ordered meal-kit or restaurant …
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