Tag: Online Shopping Attitudes

The brand’s post-purchase behaviors affect the customer experience to the product or service. This is why the brands – retail or travel/hospitality – need to continue the communication loop with the consumers after the purchasing process. About 2 in 3 consumers (64%) agreed that their favorite retail brands are better than others at providing quick …

Most of the brand’s stories on Instagram are linked to a shopping cart. 59% of these stories are linked to a shoppable page, while 23% are linked to other social platforms. Only 10% of these stories are linked to a blog post and 5% are linked to a campaign page.

Marketers are ought to prioritize the customer experience defection, to avoid customer stop shopping or purchasing from their brands. Nearly half of the customers (48%) left a brand due to substandard experiences in digital & physical world channels ( in-store or online). While 43% left a brand because of slowing in issue resolution, 42% left a brand due …

89% of online shoppers in US shop on Amazon; up 2% since Q1 2017. 43% of them shop on Amazon at least once a week. 30% shop on Amazon at least once a month, while only 27% do so several times a year.

In the UK, 30% of all cross-device transactions completed on a desktop started on a smartphone, while 24% of those completed on a smartphone started on a desktop. So, it’s not surprising that desktop/laptop is the first device used to browse in order to purchase online with a rate of 41%, followed by 39% for …

In the UK, Generation Z (<19 years old) loves in-store shopping than online. 67% of them reported that they prefer to purchase in-stores most of the time, compared to only 22% who favor online purchasing. There’s also a rate of 13% goes to the preference of mobile apps in shopping among Gen Z.

More than 8 in 10 consumers (82%) indicated that their favorite retail brands which make it easy for them to find products that fit them while shopping in-store or online. Nearly 3 in 4 consumers (73%) said their favorite retailers who make their shopping tour seamless everywhere they interact with them. While 42% of consumers …

US smartphone users prefer online shopping than physical stores (in-store) because they dislike waiting in line (50%), dislike moving to the stores (34%), and online shopping allows them to check a lot of choices than in a store.