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The Top 6 eCommerce Trends for 2020, 2021 and Beyond

E-Commerce & Retail | Sep 16, 2020

Ecommerce is continuously growing and will grow even more due to the COVID-19 pandemic. Although online shopping has become one of the most popular online activities, the world of eCommerce has become more competitive. To keep up with the competition, online stores need to monitor new eCommerce trends constantly.

It doesn’t matter how long you’ve been in the eCommerce business because if you don’t keep up with the latest trends, you can easily end up falling way behind. That’s why looking ahead is the key to your future success.

As we move forward into 2020, analyzing and adopting these eCommerce trends on time is essential to stay ahead of your competition.

eCommerce Trends 2021 and Beyond

Photo by Clem Onojeghuo on Unsplash

Related Report: eCommerce Trends 2020: The 7th Edition

Top 6 eCommerce Trends for 2021 and Beyond

1. Mobile Shopping

Mobile commerce is constantly growing. According to Statista, total sales in 2020 were $2.91 trillion and are expected to reach $3.56 trillion by 2021. Furthermore, 72.9% of all eCommerce sales will be made via mobile phones by the end of 2021.

These numbers can’t be ignored, so it’s vital to enhance UX for mobile users and create a huge opportunity for your business. Make sure that not only is your website optimized for mobile devices but also your online store.

2. The Importance of UX

User experience is a factor that can either move your business forward or completely ruin it. According to UX statistics, 61% of customers will quit browsing a poorly designed website, which is why every dollar you invest in UX is worthwhile. It connects users with your products, and while it fulfills your customer’s needs, it also helps you achieve your goals.

Related Article: 8 Best UI/UX Design Trends to Follow in 2020

3. Voice Commerce

Although voice shopping is in its early stage of development, it will surely become increasingly popular in years to come. Voice commerce is a non-visual shopping experience, and customers have to select their desired product by providing a verbal description of what exactly they are looking for.

Customers usually use it as a sales channel, meaning they use it when they’ve already decided what to purchase. Items purchased via voice search are usually low-cost products such as food, homewares, and electronic devices.

4. Social Media in Ecommerce

The number of people who are shopping on social media is rapidly rising. When Facebook and Instagram Checkout decided to add the “Buy” button to their platforms, social media instantly started playing an important role in mobile commerce.

Brands quickly discovered that social media is an excellent opportunity for them to be discovered. With the help of Instagram users, eCommerce businesses are gaining momentum more than ever.

Related Article: eCommerce Marketing Strategies: 6 Tips to Grow Product Sales

5. Environmental Awareness Topics

Green consumerism is becoming more popular every day. Almost half of the digital consumers claim that environmental concerns affect their purchase decisions, so it’s high time that brands started taking action.

Today, people are more aware of the environment than ever before, so eCommerce businesses should start implementing sustainable practices. They need to make sure that all their practices are environmentally friendly and that they are sourcing products from fair trade organizations.

6. Artificial Intelligence

Top Artificial Intelligence Tools

Photo by Christina Morillo from Pexels

Retailers are already spending a fortune on AI, and their global spending will reach $7.3 billion by 2022. This proves that retailers are willing to make substantial investments in the Artificial Intelligence tools they need to improve their services to customers that will give them a competitive advantage.

Some of these AI tools include:

AI will play a significant role in years to come. Companies are investing in areas such as customer service, where AI will be able to understand customer behavior. This will surely improve customer service, which is one of the most important trends every eCommerce business should leverage.


The advancements in technology are changing consumer behavior all the time. That’s why eCommerce businesses must evolve along with them if they want to prosper and keep their customers satisfied.

John Hayden


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